Privacy Policy

This policy sets out how we use your information and provides you with information about the personal data we collect, how we keep it secure, how we ensure your privacy is maintained and your rights relating to the personal information we hold about you.


This policy applies to you if you use any of the services of POV Agency (“POV Agency”) and/or if you contact POV Agency via email or phone to in person to enquire about POV Agency’s services or have phone or email contact with POV Agency.


We may collect and store personal information that you choose to voluntarily provide to us when you contact us. We collect your name, residential or business address, e-mail address and other personal information that you choose to provide (collectively, “Personal Information”). The decision to provide this information is optional. We use the information you provide to send you the communications that you request. We may also use the information to communicate with you about other topics that we think may be of interest to you.

Who we are

POV Agency is a company incorporated in Finland (referred to as “we” or “us” in this policy). We understand that privacy and the security of our clients personal information is extremely important and we are committed to maintaining the trust and confidence of everyone using POV Agency.
It is our goal to always keep the personal data secure and respect all privacy rights.

We will always handle personal data fairly and legally and are committed to being transparent about the data we collect and how we use it.

We don’t sell any information to other organisations and businesses, except that our partners may receive anonymised data aggregated for statistical purposes. Personal data is not included in such aggregated data.
POV Agency may use third-party solutions to conduct web analytics, such as Google Analytics with the intent to improve the service.

Basis for processing of data

The information we collect may be used to:

  • provide products and services to you. The legal basis for processing the personal data here is either the performance of a contract (art 6(1)(b) in the GDPR) or POV Agency’s legitimate interest (art 6(1)(f) to offer its services to you with a high quality.
  • process Requests and Offers submitted by you. The legal basis for processing the personal data here is either the performance of a contract (art 6(1)(b) in the GDPR) or POV Agency’s legitimate interest (art 6(1)(f) to answer your requests.
  • enable sending and receiving payments for concluded deals via POV Agency’s payment service partner(s). The legal basis for processing the personal data here is the performance of a contract (art 6(1)(b) in the GDPR).
  • manage any account(s) that you hold with us. The legal basis for processing the personal data here is the performance of a contract (art 6(1)(b) in the GDPR).
  • verify your identity and ensure that our customers are genuine. Here, the legal basis for processing your personal data is art 6(1)(c) in the GDPR.
  • detect and/or prevent crime or fraud, and related purposes. Here, the legal basis for processing your personal data is art 6(1)(c) in the GDPR.
  • comply with POV agency’s other legal obligations. Here, the legal basis for processing your personal data is art 6(1)(c) in the GDPR.
  • carry our statistical analysis. The legal basis for data processing is POV Agency’s legitimate interest (art 6(1)(f) in the GDPR) to plan its business activities;
  • conduct market research. The legal basis for data processing is POV Agency’s legitimate interest (art 6(1)(f) in the GDPR) to plan its business activities;
  • help us understand more about you as a customer. The legal basis for data processing is POV Agency’s legitimate interest (art 6(1)(f) in the GDPR) to plan its business activities;
  • personalise your experience with POV Agency The legal basis for data processing is POV Agency’s legitimate interest (art 6(1)(f) in the GDPR) to improve customer experience;
  • tailor our website to you. The legal basis for data processing is POV Agency’s legitimate interest (art 6(1)(f) in the GDPR) to improve the customer experience;
  • improve our services and websites. The legal basis for data processing is POV Agency’s legitimate interest (art 6(1)(f) in the GDPR) to improve the customer experience;
  • contact you about products and services. The legal basis for processing the personal data here is either the performance of a contract (art 6(1)(b) in the GDPR) or POV Agency’s legitimate interest (art 6(1)(f) to plan its business activities or prepare personalized offers.
  • provide online advertising. The legal basis for processing the personal data here is POV Agency’s legitimate interest (art 6(1)(f) to prepare personalized offers.
  • help answer your questions and solve any issues you have. The legal basis for processing the personal data here is either the performance of a contract (art 6(1)(b) in the GDPR) or POV Agency’s legitimate interest (art 6(1)(f) to answer your requests.
  • manage customer service interactions with you. The legal basis for processing the personal data here is either the performance of a contract (art 6(1)(b) in the GDPR) or POV Agency’s legitimate interest (art 6(1)(f) to answer your requests;
  • to prepare personalized offers and other marketing material to you. The legal basis for processing the personal data is the legitimate interest (art 6(1)(f) in the GDPR) of POV Agency to carry out marketing activities and promote its business.

You may amend your marketing preferences and have the right to opt-out of receiving promotional communications at any time, by:

  • clicking the “unsubscribe” link in our emails or using the “STOP” number for texts
  • contacting us.

We won’t send you marketing messages if you tell us not to, but we will still need to send you occasional service-related messages.

How we share your personal data

Your personal data will be shared with POV Agency and POV Agency’s employees on a need to know basis.

We share personal data with subprocessors listed at the end of this Privacy Policy. We share personal data with other service providers to the extent that this is necessary to provide our services to the company. Generally, these may include financial and accounting service providers, IT development and support service providers and other entities whose contribution is essential to service provision by POV Agency. We may also share personal data with other entities within our group for processing of data within the scope of this Privacy Policy. Personal data may be disclosed to authorities if required by law.

As the recipients mentioned above may be established anywhere in the world, the personal data may be transferred globally. If data originating from the EEA is transferred to countries outside the EEA, we will adopt appropriate safeguards to protect the privacy such as by means of data transfer agreements. 

Protection of personal data

We implement appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data.

Although we will do our best to protect personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. 

Storing your data

We will store personal data for as long as necessary to fulfil the purposes described in this Privacy Policy. These are the criteria that we use to determine when we will delete personal data:

  • We retain data to the extent required by law (such as tax/bookkeeping laws)
  • We retain data such as contact data, subscription and transactions data and communication data to the extent relevant for limitation periods for potential claims (typically three years after the date of purchasing services from POV Agency)
  • We retain data such as contact data, marketing data and preference data as long as you have consented to receive marketing communications from us.

Your privacy rights

Within the conditions/limitations set out in applicable law, you have the following privacy rights:
Right to information. You have the right to obtain further information on our use of your personal data.
Right of access. You have the right to receive a copy of your personal data.
Right to rectification. You have the right to ask us to correct your personal data if it is incorrect or incomplete, such as by changing your details on your account.
Right to be forgotten. You have the right to request the erase of your data if we do no longer need them.
Right to data portability. You have the right to obtain personal data that you have provided to us in a format that enables you to transfer that personal data to another organization. You may also have the right to have your personal data transferred directly from us to such organization.
Right to object to processing of personal data. You have the right to object to our use of your personal data, such as to unsubscribe to marketing emails.
You can exercise your rights by contacting us on [email protected]
If you think that we have processed your personal data in a manner that is not in accordance with data protection law, we hope that you contact us, so that we can provide answers and correct any misunderstandings. You have the right to make a complaint to the relevant data protection authority), which is the authority in the EEA country where you live and work.

Cookie Policy

POV Agency uses different cookies on its website. POV Agency places cookies into your browser only based on your prior consent. When you access POV Agency’s website for the first time, you will be asked whether you give your consent to placing different cookies into your browser. You can choose to consent to all cookies, consent to a few of them or you can reject all cookies.

You are able to change cookie settings in your browser any time.

Please note that when you leave POV Agency’s website and access the websites of third parties, these third parties may used different cookies on their own website. POV Agency is not responsible for compliance of the cookies used on the websites of third parties. You should always check to cookie policy of any third party website you access.

Policy updates

This Policy was last updated in 25/10/2023.